From products to services.
Commercial Banking is going through structural changes. How do customers want to be served? What can a bank do for them considering new regulatory requirements, changing accounting standards and how a traditional commercial bank is actually organized?
Mylette has worked on these transitions with large and smaller financial institutions. From product innovation to organisational changes, we have insight into the complexity and the required focus.
Commercial Banking Cases
Peer to Peer FundingProgram Management, Business Analysis
For a large Dutch Bank, Mylette took the lead in the realization of a platform where financing requests from business clients are linked to investment opportunities for private banking clients.
Integrated Services platformDesign, Project Management, Business Analyse
For a large NL Bank our consultants were the first in NL to realize a portal for business clients in which treasury, cash management and financial logistics are offered in conjunction. The case was presented by IBM as a global reference case for portal implementations.
Operations Corporate FinanceInterim Management
Mylette filled a vacant position within the management team of Corporate Finance on temporary basis. In this position our consultant oversaw four regional managers and indirectly 500 staff processing administrative requests from the local sales offices within agreed services levels.
Cash Management ServicesProject Management, Business Analysis, Solutions
For a Dutch bank, Mylette provided project management and (business & technical) architecture for the update of cash management services for large business clients. The process involved package selection up to and including implementation. Mylette also provided aftercare for client support and release management.
Restructure Retail ServicesProject Management, Interim Management
A large NL bank engages in the reorganization of support tasks from local establishments to regional support units. These support units consisted of over 100 staff each. Mylette managed the transition in a program that included the transformation of existing processes into new optimized standards.
SME Corporate FinanceProduct Owner, Agile, Programma Management
A large NL bank launched an online service to quickly respond to corporate finance requests made by small business customers. Mylette managed the development process of prototyping, customer assessments and the actual launch. The delivery included integration with existing corporate finance processing systems.